Our Return Policy

CAN I RETURN OR GET A REFUND ON MY ORDER?

Once you've approved the logo decoration proof (or pre-production sample), and your products have been logo decorated, there are no returns or refunds. Please note that if you paid for the order via a credit card, and a refund is issued, your refund will be "net" of the credit card processing fees that we pay our credit card processor (~2% - 3% based on CC type). 

WHAT IF I WANT TO CANCEL MY ORDER?

Once you’ve paid for your order and it’s gone into production, you cannot cancel the order, or receive a refund. Please note that if you paid for the order via a credit card, and a refund is issued, your refund will be "net" of the credit card processing fees that we pay our credit card processor (~2% - 3% based on CC type).